How To Respond To Clients, Trades, & Vendors in Difficult Situations...
The hard conversations are about to get a little easier.
Running a design business means navigating gorgeous projects… and some not-so-gorgeous conversations. From boundary-pushing clients to unreliable trades and vendors who overstep, the daily realities of running a studio require calm confidence, quick thinking, and polished communication - even when the situation feels awkward or emotionally charged.
This digital resource is your secret advantage.
Inside, you'll find 40+ real-world scenarios and over 120 ready-to-use scripts crafted specifically for interior designers. These are not generic lines pulled from a cookie-cutter business blog. They’re battle-tested, industry-specific responses to the exact problems designers face every week - the ones that affect your profitability, your boundaries, your reputation, and your sanity.
Perfect for new designers, conflict-avoidant designers, and seasoned pros who want their communication to feel refined, clear, and confidently professional.
What’s inside:
Scripts for pushing back on scope creep - without damaging the relationship.
Diplomatic responses for clients who question your pricing, sourcing, or trade discounts.
Professional language for handling vendor mistakes, delays, and warranty disputes.
Polished wording for resetting expectations, enforcing boundaries, and staying in control.
Scripts for sticky situations with trades - including miscommunications, errors, and blame shifting.
- Responses that elevate your authority while protecting your business model.
Why designers will love this resource:
Saves hours of stress drafting the “perfect” message to common industry conflict.
Eliminates hesitation when dealing with uncomfortable or emotional conversations.
Strengthens boundaries while maintaining professionalism.
Improves client experience with clear, thoughtful communication.
Teaches phrasing you can reuse forever in emails, proposals, and client meetings.
If you’ve ever stared at your screen rewriting the same sentence 15 times… wished you had the “right” wording to diffuse tension… or wanted to sound polished without sounding harsh - this is your new go-to tool.
Every designer deserves to feel confident, respected, and in control.
These scripts help you get there.
NEW* Professional Scripts for Interior Designers
Terms of use:
USE - This resource is the intellectual property of DESIGNLIFEINC. and Urban Theory Design. The purchaser is granted permission for personal use only. Templates & resources are not to be shared with any other individual or company. You guarantee to not republish the content and information within as your own, or on/in any personal or commercial websites, offerings, or programs.
All Sales Final.
This professional scripts resource is great! Not only do you get a lot of valuable, effective communication scripts, but you get options to fit your business needs. It allows you to utilize something scripted for you that still meets your tone and authenticity. The wording is very clear, professional and straightforward - just what you need when dealing with tricky situations. If you've ever been in the position of not knowing how to answer an email or tough question thrown your way, this resource will definitely help. I know I always worry that I don't have a professional response when it's something I haven't dealt with...not anymore! I think the micromanaging and the contract negotiator are my favourites. I would highly recommend this resource to any design professional, these are certainly conversations we all end up having in business!
As a budding designer in the industry that is quickly gaining traction with client projects, I will be keeping these scripts in my back pocket (literally). Whether you are a solo designer or you have a team, I would highly recommend having this guidebook on hand. With over 20 pages of thoughtful responses to difficult questions and challenging circumstances that will inevitably come up amongst clients, trades, and vendors, I fully anticipate that these quick references will save the day.
Downloading this resource just saved me hours of reaching out to my network and waiting for opinions and responses and, in turn, will allow me to respond to communications swiftly and with confidence.
I am finding incredible value in these scripts. The suggested answers to each question are thorough and professional. I can see myself using them and beaming with confidence! I do not always know what to say in tricky situations, especially in trade relationships, but I feel this tool will elevate my communication skills to the next level. I especially loved that there were different options for each point, allowing you to choose what feels most authentic to your voice. I would definitely recommend it to anyone who wants to hone their communication skills!
This resource is incredibly valuable for any interior designer. The scripts are clear, professional, and truly tailored to the real challenges we face with clients, trades, and vendors. Instead of stressing over how to word a tough email or tricky conversation, you can confidently pull from these polished, industry-specific responses. It saves time, strengthens boundaries, and makes communication feel so much easier. Highly recommend for designers at any level.
These scripts clarified aspects of my own business that I didn’t even fully understand until now — especially the sections on communicating trade pricing. I love that it goes beyond client-facing conversations and also includes guidance for interacting with trades and other professionals. This is an incredibly valuable resource, and I’ll be keeping it pinned to the top of my screen for quick access. Highly recommend.
I found these scripts incredibly helpful, even after running my business for 10 years. Reading through them reminded me of the importance of firmly standing by my Terms & Conditions, and they’ve given me even more confidence to do so. They’re also perfect for quick reading and copy-paste responses when certain situations arise. Thank you for creating and sharing this resource.